Return and Refund Policy

At Rivaj, your satisfaction is our priority. If you're not happy with your purchase, we’re here to help.

1. Return Eligibility

  • Products must be returned within 7 days of delivery.

  • Items must be unused, unopened, and in original packaging.

  • Personal care items that have been opened cannot be returned due to hygiene reasons.

2. How to Initiate a Return

Contact us at [insert email or WhatsApp number] with your order number and reason for return. We will guide you through the return process.

3. Refund Process

  • Refunds are issued once the returned item is received and inspected.

  • Refunds will be processed to the original payment method within 7-14 business days.

  • Shipping fees are non-refundable, unless the product was damaged or incorrect.